Mobile / Sports
These terms set out what you agree to when you open and use a 499net account. Access and eligibility depend on your local law and the regions we serve — check that you qualify before proceeding.
Using the 499net platform means you accept the terms set out here. They cover your account registration, how you fund your wallet via Nagad or Bank Transfer, how your transaction history is recorded, and the rules that apply to content you access through the site. These terms are not a contract of guarantee — they describe the conditions under which the service is made available. Eligibility depends on your local law and the eligible regions we operate in. If the law in your location restricts access to online betting or gaming services, these terms do not override that. We update these terms when the platform changes in a material way. The updated version takes effect when it is published on this page. Continuing to use your account after that point means you accept the revised terms. If you disagree with a change, the right step is to close your account before the change takes effect. Transactions processed through Nagad or Bank Transfer are recorded in your account history and are subject to the verification steps shown at the point of deposit or withdrawal. We do not alter transaction records after they are confirmed.
These terms apply specifically to your 499net account, the transactions you make, the site content you access, and how third-party services connect to the platform. Understanding the boundaries helps you know where to look when something needs clarification.
The terms govern how you register, verify, and maintain your 499net account. This includes the information you submit, your login credentials, and the steps you take to keep your account secure.
Deposits and withdrawals processed through Nagad or Bank Transfer fall within scope. Your account history page shows each transaction with a reference number you can use when raising a query with support.
Game content from studios available in the lobby — including Spadegaming, CQ9 and Microgaming — is covered by these terms when accessed through your account. Content accuracy depends on what each provider exposes.
Payment networks like Nagad operate under their own service terms. We are not responsible for conditions set by those networks. Where their terms conflict with ours, the terms of the network apply to the part of the transaction they handle.
You have practical actions available to you as an account holder. Your transaction history is visible in the signed-in account area — each entry shows the method used, the reference number, and the status at the time of processing. If you see a record that does not match what you expected, the first step is to note the reference number and contact support with that detail. You can also update your information — name spelling, contact number, or linked wallet details — by following the verification steps shown in account settings. Changes to payment details linked to Nagad or Bank Transfer go through the same verification path. If you have a question about how a specific term applies to your account, raise it through the support route before acting on an assumption. Closing your account is also your right. The process is shown in the account settings area, and any confirmed balance at the time of closure is handled according to the withdrawal steps shown there.
Open the transaction history section in your signed-in account to see each deposit and withdrawal, along with the method, reference, and status.
Update contact details or linked wallet information through account settings. Changes to Nagad or Bank Transfer details follow the verification steps shown in that section.
Use the published support route to ask about a specific term or transaction. Have the reference number ready — it speeds up the process significantly.
The account closure option is in your settings. Confirmed balances at the time of closure follow the standard withdrawal process shown in that same area.
If something in these terms is unclear or you need to raise a question about your account, use the contact routes published on the site. We do not confirm support hours or response times beyond what is shown on those pages.
The live chat option on the site connects you to the support team. Use this route for account or transaction questions that need a quick reference check.
Send a written query to the support email address published on the contact page. Include your account reference and the relevant transaction number where applicable.
The help section on the site covers common account, payment, and terms questions. Check there first — many queries about Nagad or Bank Transfer steps are answered without needing to contact the team.
Our approach to account data, cookies, and security follows the policy set out in these terms. We keep what is necessary to run your account and process transactions, and we do not share it with parties outside the platform without a legal basis to do so.
We retain your account data for as long as your account is active and for a period after closure as required by applicable law. You can ask what we hold by contacting support with your account reference.
The site uses cookies to keep your session active and to remember preferences. You can adjust cookie settings in your browser. Disabling certain cookies may affect how account pages load on your device.
You are responsible for keeping your login credentials private. If you suspect unauthorised access, use the account recovery steps on the login page immediately and then contact support with the details.
If you believe a policy change affects your account in a way not addressed here, contact support in writing. Include the specific section and your account reference so the query can be handled accurately.
These answers cover the questions we hear most often about how the terms apply to accounts in Bangladesh. Access and eligibility always depend on local law and the regions we serve.
Access depends on your local law and whether you are in an eligible region. These terms describe the conditions of use for the platform — they do not override local law. Check your local legal position before opening an account.
Your transaction history is in the signed-in account area. Each entry shows the payment method used — such as Nagad or Bank Transfer — along with a reference number and the status at the time of processing. Use the reference number if you need to raise a query.
Yes. Go to account settings and follow the verification steps shown there for updating linked payment details. The steps vary depending on which method you are updating, so follow what the page shows rather than a general process.
Confirmed balances at the time of closure are processed through the standard withdrawal steps shown in the account settings area. The process is not instant — follow the steps displayed and keep the reference number provided.
We publish updated terms on this page when a material change is made. Continuing to use your account after the update is published means you accept the revised version. If you disagree, close your account before the change takes effect.
Use the live chat or email support route published on the site. Write down the section you are asking about and your account reference before you reach out. That detail lets the support team find the relevant record and answer accurately.